Products
Largest Importer of Tillett Racing Seats, Rib-Protection and Accesories in The USA!
Largest Dealer of Merlin Karts and Parts in The USA!
Franklin Motorsports
2785 S 167th St.
New Berlin, WI 53151
Phone: 262-814-5400
Fax: 262-814-5403
2785 S 167th St.
New Berlin, WI 53151
Phone: 262-814-5400
Fax: 262-814-5403
Shipping and Return Policy
Terms:
Franklin accepts Visa, MasterCard, and Discover cards. We will also ship you order C.O.D. if you prefer. If you would like to prepay your order, please call us for an estimated shipping charge in which you must include with your check or money order.
Open Accounts:
We do not handle any open account shipments. All orders must be prepaid or sent C.O.D. We accept MasterCard, Visa, or Discover.
Claims:
(Parcel Post) In case of broken or damaged merchandise received by mail, retain the shipping carton and damaged goods and take it to the nearest Post Office for inspection and filing of a claim. All parcel post orders are insured and filing of a claim is your responsibility. If you wish replacement of the damaged goods, please treat as a new order.
(Truck) Look the packaging over carefully. Damaged boxes generally means damaged contents. On damaged goods, before you sign the freight bill, have delivery person note a full description of breakage on both his and your copy; likewise for any shortages. If this is done, claims can be collected from the trucking company. This is your responsibility; we cannot do anything about it at this end. For goods received from United Parcel Service, notify us immediately so a pickup of the damaged goods can be arranged. Have UPS pick-up box, packaging, etc. also. Replacement will then be made.
Returns:
If for any reason you do not like what you received from us, you may return it within 10 days for a full credit or exchange. The merchandise must be unused, and in its’ original condition. You’re original Franklin invoice and a short description of why you are returning the item must accompany the return.
Returns will be accepted only if returned by UPS or Insured Parcel Post. All returns must be postage pre-paid. Refund or exchange is limited to the amount paid for merchandise only and will not include postage, handling, or insurance paid for original shipping or returning. If the item has been used in any way, is not in its’ original packing, or if it is beyond the 10 day return period, it will not be accepted. All returns are subject to a 20% restocking fee. A restocking fee simply pays the costs of processing and restocking the order. Goods returned because of our error must be returned within 10 days of receipt off such goods. Send all returns to: Franklin Motorsports 2785 S 167th St New Berlin, WI 53151.
Back orders:
Quantities shown on the B/O columns of our invoices have been back ordered and will be shipped at your expense as soon as possible unless you instruct us otherwise. Your back orders will be cancelled after 30 to 60 days. Every effort is made to keep all items in stock at all times, however, when our suppliers fail to fill our orders promptly, there may be times when we cannot ship your entire order immediately.
Check Clearing:
If you send us a personal or company check, we will hold your order for 20 banking days to allow the check to clear. A $30.00 charge will be added to returned checks.
Refused C.O.D.’s:
We are happy to ship to our customers C.O.D., but please be sure that someone is able to accept the delivery. If a delivery is refused, we will not be able to ship C.O.D. in the future and only pre-payment or credit card will be accepted thereafter.
Franklin accepts Visa, MasterCard, and Discover cards. We will also ship you order C.O.D. if you prefer. If you would like to prepay your order, please call us for an estimated shipping charge in which you must include with your check or money order.
Open Accounts:
We do not handle any open account shipments. All orders must be prepaid or sent C.O.D. We accept MasterCard, Visa, or Discover.
Claims:
(Parcel Post) In case of broken or damaged merchandise received by mail, retain the shipping carton and damaged goods and take it to the nearest Post Office for inspection and filing of a claim. All parcel post orders are insured and filing of a claim is your responsibility. If you wish replacement of the damaged goods, please treat as a new order.
(Truck) Look the packaging over carefully. Damaged boxes generally means damaged contents. On damaged goods, before you sign the freight bill, have delivery person note a full description of breakage on both his and your copy; likewise for any shortages. If this is done, claims can be collected from the trucking company. This is your responsibility; we cannot do anything about it at this end. For goods received from United Parcel Service, notify us immediately so a pickup of the damaged goods can be arranged. Have UPS pick-up box, packaging, etc. also. Replacement will then be made.
Returns:
If for any reason you do not like what you received from us, you may return it within 10 days for a full credit or exchange. The merchandise must be unused, and in its’ original condition. You’re original Franklin invoice and a short description of why you are returning the item must accompany the return.
Returns will be accepted only if returned by UPS or Insured Parcel Post. All returns must be postage pre-paid. Refund or exchange is limited to the amount paid for merchandise only and will not include postage, handling, or insurance paid for original shipping or returning. If the item has been used in any way, is not in its’ original packing, or if it is beyond the 10 day return period, it will not be accepted. All returns are subject to a 20% restocking fee. A restocking fee simply pays the costs of processing and restocking the order. Goods returned because of our error must be returned within 10 days of receipt off such goods. Send all returns to: Franklin Motorsports 2785 S 167th St New Berlin, WI 53151.
Back orders:
Quantities shown on the B/O columns of our invoices have been back ordered and will be shipped at your expense as soon as possible unless you instruct us otherwise. Your back orders will be cancelled after 30 to 60 days. Every effort is made to keep all items in stock at all times, however, when our suppliers fail to fill our orders promptly, there may be times when we cannot ship your entire order immediately.
Check Clearing:
If you send us a personal or company check, we will hold your order for 20 banking days to allow the check to clear. A $30.00 charge will be added to returned checks.
Refused C.O.D.’s:
We are happy to ship to our customers C.O.D., but please be sure that someone is able to accept the delivery. If a delivery is refused, we will not be able to ship C.O.D. in the future and only pre-payment or credit card will be accepted thereafter.